Shipping & Returns Policy
Shipping Information
-
Shipping Coverage: Worldwide shipping available
-
Processing Time: 1-3 business days (custom products: 7-14 business days)
-
Delivery Time: Typically 5-15 business days depending on location
-
Tracking: Tracking number provided after shipment
Returns & Exchanges Policy
Important Notice: As our products are handcrafted art pieces, please carefully read the following policy:
Eligible for Return/Exchange
- Product has quality issues (damaged, defective, etc.)
- Wrong product or size received
- Contact customer service within 7 days of receipt
Not Eligible for Return/Exchange
- Subjective dissatisfaction without quality issues
- Custom products (except for quality issues)
- Used or damaged products
- Beyond 7-day return period
How to Request Return/Exchange
- Contact customer service with order number and photos of the issue
- Wait for customer service review
- Return product as instructed after approval
- Refund processed within 3-5 business days after receiving return
